Technology Meets Convenience and Security

DC is equipped with state-of-the-art security, including license plate readers and video surveillance directly connected to local police and fire services. Housed in a 100,000 square foot facility, we offer a comprehensive suite of order fulfillment and product storage services, including:

  • Warehousing for both long-term and short-term storage

  • Order entry and pick/pack services

  • Hazmat certified

  • Document preparation, including packing slips, invoices, manifests, and Bills of Lading (BOL)

 

EDI and Invoice Processing

Ferguson Associates excels in EDI processing to facilitate smooth communication with US department stores and boutiques. We integrate with your existing systems, ensuring seamless order management. Our invoice processing is directly input into your business systems wherever possible. Key services include:

  • Sales reporting and shipping reports

  • Dedicated Customer Service Support

  • Customized invoicing solutions tailored to your needs

Follow Up

Our commitment to exceptional service includes a rigorous follow up and follow through process, ensuring that every task is completed to your satisfaction. We monitor projects closely, addressing all loose ends and ensuring timely completion.

Chargeback services

Navigating chargebacks can be challenging for department store vendors. We specialize in chargeback avoidance and can assist in recovering invalid chargebacks, reducing unnecessary costs. We also provide:

  • Next-level state-of-the-art implementation when brand subscribes to “Load Proof” technology producing irrefutable proof to fight shortage claims.

  • EDI processing expertise

  • Capable of fulfilling your CT-PAT certification

Scanning Technology

  • State-of-the-art scanning technology for efficient/accurate order picking, packing, and product receiving

  • Labeling and assembly for customized packaging solutions

  • UPC creation and labeling for accurate product identification

  • Gift set assembly and Gift With Purchase (GWP) packaging

Business Assistance

We offer expert business assistance, drawing on over 50+ years of experience. Our services extend beyond logistics to include:

  • Consulting, referrals, and strategic guidance

  • Ecommerce setup and product filling and packaging solutions

  • Guidance on international product movement and logistics planning

Customized E-Commerce Fulfillment Solutions

Our direct-to-consumer (D2C / B2C) services ensure that your brand’s products are delivered invisibly and professionally, with packaging tailored to your specifications.

Bespoke services such as:

  • Specialized gift wrapping

  • Gift messages

  • Custom engraving (glass, leather, medallions)

  • All according to your brand's directives. Freight & Drop Ship Fulfillment Services

Freight Charges

Freight charges can be billed directly to your UPS or FedEx account, providing easy, transparent and most cost-effective shipping.  3rd party billing of small parcel carriers also available.

We also offer 3rd party drop-ship fulfillment for additional business channels, including platforms like Rue La La, expanding your reach across multiple sales channels.